In this highly digital world, people are not only wanting but needing an app for basically everything, and with the recent Covid-19 pandemic, we’ve all seen how necessary and how useful shopping apps can be when you can’t leave the house. In the lines below, you’ll find an easy guide on how to create your own shopping app.
Before you begin making your very own app, it’s smart to do your homework and study various successful shopping apps, such as Amazon, Ebay, Wish and so on. Careful, by that we don’t mean just take their ideas and replicate them. If you set out to create an exact copy of Amazon, all you’ll get will be a faded Amazon copy, and your users will soon see that, ditch it and go back to the original.
No, what you need to do is make a list of all the best features of each of these successful shopping apps, while also paying attention to the downsides – what would you, as a customer, like to see improved? What are other users complaining most about? Use this info to design a flawless shopping app.
One of the biggest concerns with online shopping apps is payments. In the past, there have been instances of stolen data, which can be disastrous both for you and your users. So a good shopping app, regardless of interface, product range, or anything like that, will need a strong, encrypted payment portal. You want your customers to feel safe filling in their credit card details, don’t you?
So put in the time and the work and figure out what the best possible solution is for transferring money from users to you.
Another big issue that people have with shopping portals is the shady Customer Service. Indeed, many of these apps hire people hurriedly and without ensuring they’re the possible fit for the job. This leads to an unhelpful, rude, arrogant Customer Service experience that will affect your rating and usage rate.
On the other hand, a pleasant Customer Service experience can seriously improve your customer’s attitude. So even if they are calling with a problem and get an excellent service, they’re less likely to leave a bad review or to bear a grudge for a faulty product.
If you browse product reviews for pretty much any type of product, you’ll see that a fair bit has to do with the delivery process. This is why you want to integrate a tracking option so that your customers are always in the loop on where their order is.
You’ll also want to research the best delivery options, to ensure that you partner up with a good, trustworthy delivery service that will handle orders with care and deliver in a good time frame.
While it’s important to consider the stores you’re partnering with, the interface, and the development process itself, don’t forget to put some time aside for the above details as well!